Customer Service FAQ Q : Do we offering wholesale price ?
A : Yes. We do offer for wholesale price. Mail me if you are interested. The lowest price is available when ordering the largest quantity of a product. This benefits apply to online purchase only for the moment and selected products (more will be added from time to time).
Q : Is there any discount for purchase above certain amount?
A : Sorry, no.
Q : Is there a minimum order?
A : No, you can order any quantity.
Q : I have a question, how do I contact you?
A : We will be happy to answer any question you may have, please email us: jcbead@yahoo.com.my. Please note that we currently do not offer phone/IM support.
Q : Why should i purchase online at the first place? Do i enjoy any discount?
A : Shopping online is extremely convenient. You save your valuable traveling Time, Petrol, Parking Fees and Toll Fees.
Q : I'm a newbie to online shopping, can you teach me how to start shopping online?
A : Online shopping is just as easy as you were shopping in local Hypermarket like Giant or Carrefour. We would suggest you to read 'about' at the navigation bar.
Q : How long will you take to process my order?
A : Your order will normally be shipped out within 1 - 2 working days for ready stock clothing and jewelry. We strive for our best to ship out your goods on the same day for payment received before 12:00pm. However, this is not guaranteed. Tracking number will be advised once we have shipped out your goods.
Q : What method do you use for shipping?
A : For local orders, we use POSLAJU AND SKYNET only. For international orders, we use Registered Air Mail or DHL Express
Q : What are your shipping rates?
A : For domestic orders, we charge a flat rate for POSLAJU(no weight limit) of RM6 for orders ship to West Malaysia and RM9 to East Malaysia. For international orders, shipping rates are determined by method prefered and actual weight, to be advised after you have checked out your order.
Q : What happens if an item is out of stock?
A : If an item is not in stock when you order, you offer you the option to refund or replace with similar item by asking your permission before shipping out your goods.
Q : What shall i do if i don't receive my goods after you have shipped out our goods?
A : It normally take 1 working day for POSLAJU to deliver your goods to your door. Some areas might need 1 extra working day. For tracking purpose, you may visit their official website or call the SKYNET service center nearest to your area. You may found their contact number at their website too.
Product Code : D003 (SOLD)
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